Refund policy

Return & Refund Policy

At EthniqAurah, we want you to be completely happy with your saree purchase. If you have received an item that is damaged, defective, or different from what you ordered, please contact us so we can assist you.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the saree must:

  • Be in the same condition in which you received it.

  • Be unworn and unused.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Include the receipt or valid proof of purchase.

Returns that do not meet these conditions may not be accepted.

How to Request a Return

To initiate a return, please contact us at:

Email: ethniqaurah@gmail.com
WhatsApp: +91 91500 81212
Customer Care: 9:00 AM – 6:00 PM daily

Please do not send the product back without contacting us and receiving confirmation from our team. Returns sent without prior approval may not be accepted.

Return Address

EthniqAurah
74 Rukmani Devi Street,
Valasaravakkam, Hayernest,
Chennai – 600087, Tamil Nadu, India

Damaged, Defective or Incorrect Items

Please carefully inspect your order as soon as you receive it.

If your saree arrives damaged, defective, or is different from the item you ordered, please contact us as soon as possible with your order details and clear photographs/videos of the product and packaging.

Our team will review the issue and, where applicable, arrange an appropriate resolution.

Non-Returnable Items

For hygiene, quality, and product integrity reasons, certain items may not be eligible for return.

Returns will generally not be accepted for:

  • Sarees that have been worn, washed, altered, or used.

  • Sarees with removed or damaged tags.

  • Products returned without their original packaging.

  • Products damaged due to improper handling, washing, ironing, or storage after delivery.

  • Customised or specially prepared orders.

  • Sale, clearance, or promotional items, unless the product is received damaged or incorrect.

  • Gift cards.

Please contact us before initiating a return if you are unsure whether your item qualifies.

Exchanges

If you wish to exchange your saree for another design, colour, or product, please contact our customer care team.

Subject to availability and approval, you may be required to return the original item before placing a new order for the replacement product.

Return Shipping

Once your return request has been reviewed and approved, our team will provide you with the necessary return instructions.

Return shipping charges, where applicable, may be the responsibility of the customer unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product.

Refunds

Once we receive your returned saree, our team will inspect it to ensure that it meets our return conditions.

You will be notified once the inspection is complete and whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that the time taken for the refund to appear in your bank account or payment account may vary depending on your bank or payment provider.

If you have not received your refund within the expected timeframe, please contact us at:

Email: ethniqaurah@gmail.com
WhatsApp: +91 91500 81212

Important Note

We strongly recommend checking your saree carefully upon delivery before removing tags, altering, washing, or using the product.

At EthniqAurah, every saree is selected with care, and we are committed to providing you with a beautiful and satisfying shopping experience.

Contact Us

EthniqAurah
📧 ethniqaurah@gmail.com
📱 WhatsApp: +91 91500 81212
🕘 Customer Care: 9:00 AM – 6:00 PM daily

Business Registration Number: AA330626058253A
VAT Number: 33BBFPD3565G1ZZ