Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to EthniqAurah – Exclusive Saree Boutique.

Throughout these Terms of Service, the terms “we,” “us,” “our,” and “EthniqAurah” refer to EthniqAurah. EthniqAurah operates this online saree boutique and website, including all related information, content, features, tools, products, and services provided to offer you a curated saree shopping experience (collectively, the “Services”).

EthniqAurah is powered by Shopify, which enables us to provide our online store and Services.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use our website and Services.

Please read these Terms carefully before using our website or placing an order. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use or access our website or Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally capable of entering into an agreement under the applicable laws of your place of residence.

To browse our website or purchase products from EthniqAurah, you may be required to provide information such as your name, email address, billing information, payment details, shipping address, and contact number.

You agree that all information provided by you is accurate, complete, and current.

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activities carried out through your account.

You must not transfer, sell, assign, or otherwise provide your account to another person.

SECTION 2 – OUR SAREES AND PRODUCTS

At EthniqAurah, we carefully curate sarees and related products to provide our customers with a distinctive and quality shopping experience.

We make every reasonable effort to display product images, colours, patterns, textures, fabric details, and descriptions as accurately as possible.

However, actual colours may vary slightly depending on your device, screen settings, lighting, photography conditions, and other technical factors.

Due to the nature of sarees and fabrics, slight variations in colour, texture, weave, print, embroidery, or finish may occur. Such variations may be a natural characteristic of the fabric and should not automatically be considered a defect.

Product availability, descriptions, specifications, photographs, prices, and other details may be updated or changed at our discretion without prior notice.

EthniqAurah reserves the right to discontinue products or limit the quantity of products available for purchase.

SECTION 3 – ORDERS

When you place an order on our website, you are submitting a request to purchase the selected product.

An order will be considered accepted only after EthniqAurah confirms the order and receives or successfully processes the required payment.

We reserve the right to accept, decline, modify, or cancel an order at our discretion, including in cases involving product availability, pricing errors, payment issues, suspected fraudulent activity, or incorrect information.

Please carefully review your order before completing your purchase, as cancellation requests may not be possible once an order has been processed or dispatched.

If we cancel or modify an order, we will make reasonable efforts to contact you using the email address or phone number provided during checkout.

Returns and exchanges are subject to our Return & Refund Policy.

Our products are intended for personal use and are not intended for unauthorised commercial resale.

SECTION 4 – PRICES AND BILLING

All product prices displayed on the EthniqAurah website are subject to change without prior notice.

The price applicable to your order will be the price displayed at the time your order is successfully placed, subject to any applicable promotional terms.

Shipping charges, taxes, duties, or other applicable charges will be displayed separately where applicable.

EthniqAurah may offer discounts, promotional offers, coupon codes, or special campaigns from time to time. Such offers may have separate terms and conditions.

We reserve the right to correct pricing errors, cancel affected orders, or modify promotional offers where necessary.

You agree to provide accurate and complete payment and billing information when placing an order.

SECTION 5 – SHIPPING AND DELIVERY

We aim to process and dispatch orders within the estimated processing time communicated on our website or at checkout.

Delivery timelines are estimates and may vary depending on the destination, courier service, weather, public holidays, operational issues, or circumstances beyond our reasonable control.

EthniqAurah is not responsible for delays caused by courier partners, incorrect or incomplete shipping information provided by the customer, customs procedures, natural events, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Once an order has been handed over to the courier or delivery partner, delivery will be subject to the courier's terms and operational conditions.

SECTION 6 – INTELLECTUAL PROPERTY

All content available on the EthniqAurah website, including but not limited to:

  • Brand name and logo

  • Product photographs

  • Product descriptions

  • Website design

  • Graphics and illustrations

  • Text and written content

  • Videos

  • Marketing materials

  • Product designs and visual assets

are owned by or licensed to EthniqAurah and are protected by applicable intellectual property laws.

You may use our website only for personal and non-commercial purposes.

You may not copy, reproduce, modify, distribute, republish, sell, display, transmit, or commercially exploit any part of our website or content without prior written permission from EthniqAurah.

The EthniqAurah name, logo, designs, slogans, and other brand elements may not be used without our prior written permission.

SECTION 7 – THIRD-PARTY SERVICES AND TOOLS

Our website may provide access to certain third-party services, applications, payment gateways, delivery services, analytics tools, or other features.

Such third-party services may operate independently from EthniqAurah and may be subject to their own terms and policies.

We do not control or guarantee the availability, accuracy, security, or performance of third-party services.

Your use of such services is subject to the terms and conditions of the relevant third-party provider.

SECTION 8 – THIRD-PARTY LINKS

Our website may occasionally contain links to third-party websites or services.

These links are provided for convenience and may include payment providers, social media platforms, delivery partners, or other external services.

EthniqAurah does not control or guarantee the content, accuracy, availability, security, or practices of third-party websites.

If you choose to access a third-party website, you do so at your own discretion and risk.

Any transactions or interactions with third parties are subject to the terms and policies of those third parties.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

EthniqAurah is powered by Shopify, which provides the technology used to operate our online store.

However, purchases and sales made through our website are transactions directly between you and EthniqAurah.

Shopify is not responsible for the products sold by EthniqAurah or for the fulfilment of purchases made from our store.

SECTION 10 – PRIVACY

Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website and Services, you acknowledge that you have reviewed our Privacy Policy and understand how information may be collected, processed, stored, and used to provide our Services.

Because our website is powered by Shopify, certain information may also be processed by Shopify and service providers supporting our store.

SECTION 11 – CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit reviews, comments, photographs, suggestions, feedback, or other content to EthniqAurah, you grant us permission to use such content for business, promotional, marketing, and website purposes, subject to applicable law.

You confirm that any content submitted by you does not infringe the rights of another person or organisation.

EthniqAurah reserves the right to remove or decline to publish content that is unlawful, offensive, misleading, inappropriate, defamatory, or otherwise violates these Terms.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our website may contain typographical errors, incorrect information, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or other information.

EthniqAurah reserves the right to correct such errors, update information, modify product details, or cancel affected orders where necessary.

If an order is affected by a significant error, we will make reasonable efforts to notify you using the contact information provided during purchase.

SECTION 13 – PROHIBITED USES

You agree to use the EthniqAurah website only for lawful purposes.

You must not use our website or Services to:

  • Violate any applicable law or regulation.

  • Infringe our intellectual property rights or the rights of others.

  • Provide false or misleading information.

  • Engage in fraudulent transactions.

  • Attempt to gain unauthorised access to our website or systems.

  • Introduce viruses, malware, or other harmful code.

  • Interfere with the security or functionality of our website.

  • Copy, reproduce, scrape, or commercially exploit our website content without permission.

  • Impersonate another person or entity.

  • Engage in activities that may damage EthniqAurah, our customers, partners, or website.

We reserve the right to restrict or terminate access to our Services if we believe these Terms have been violated.

SECTION 14 – AUTOMATED ACCESS AND AGENTS

Unauthorised automated access to our website, including the use of bots, scraping tools, automated systems, or similar technologies to collect, reproduce, monitor, or exploit website content is prohibited unless expressly authorised by EthniqAurah.

Any authorised automated access must comply with applicable technical and legal requirements and must not interfere with the operation, security, or availability of our website.

SECTION 15 – TERMINATION

We reserve the right to restrict or terminate your access to our website or Services where we reasonably believe that you have violated these Terms or engaged in unlawful, fraudulent, abusive, or harmful activity.

Any obligations that by their nature should continue after termination, including provisions relating to intellectual property, liability, indemnification, and applicable law, will remain in effect.

SECTION 16 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to ensure that the information and products presented on our website are accurate and up to date.

However, the website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Product images and colours may vary slightly due to photography, lighting, screen settings, and device differences.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, EthniqAurah will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or Services, except where such liability cannot legally be excluded.

This limitation does not affect any rights or remedies that cannot legally be limited or excluded under applicable law.

SECTION 18 – INDEMNIFICATION

You agree, to the extent permitted by applicable law, to indemnify and hold harmless EthniqAurah, its employees, partners, service providers, contractors, and affiliates from claims, losses, liabilities, or expenses arising from:

  1. Your violation of these Terms.

  2. Your unlawful use of our website or Services.

  3. Your violation of applicable laws or the rights of another person or organisation.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain valid and enforceable.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website, constitute the agreement governing your use of our Services.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

EthniqAurah may assign or transfer its rights and obligations where permitted by applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service and any disputes arising from your use of the EthniqAurah website or purchase of our products shall be governed by the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Chennai, Tamil Nadu, India, subject to applicable law.

SECTION 23 – HEADINGS

The headings used throughout these Terms are provided for convenience and do not affect the interpretation or meaning of any provision.

SECTION 24 – CHANGES TO THESE TERMS

EthniqAurah reserves the right to update, modify, or replace these Terms of Service from time to time.

Any updated version will be published on this page with the revised date where appropriate.

You are responsible for reviewing these Terms periodically.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

EthniqAurah

Address:
74 Rukmani Devi Street,
Valasaravakkam, Hayernest,
Chennai – 600087, Tamil Nadu, India

Email: ethniqaurah@gmail.com
WhatsApp: +91 91500 81212
Customer Care: 9:00 AM – 6:00 PM daily

Business Registration Number: AA330626058253A
VAT Number: 33BBFPD3565G1ZZ

EthniqAurah – Curated Sarees, Timeless Elegance.